ABOUT iANSWER
iAnswer sets quality standards from a rigorous recruitment process to a detailed operations system.
Our representatives do more than just take calls. We understand our customers and are driven to reach revenue targets.
We provide you with a team of disciplined and highly skilled communication specialists, who are trained to handle calls efficiently, cross sell, up-sell, close and enhance customer relationships.
We centralize on performance, lower capital costs, maximize production and reach quality goals. Our technology delivers maximum flexibility and releases any limits to your business opportunities.
iAnswer not only expands your business but also builds that bridge between you and your customer at rates which are a lot cheaper than those which utilize internal resources. |
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T E C H N O L O G Y
iAnswer uses the award-winning and state of the art technology in the field of communications that has been leading the world in providing first class innovative products.
We provide you with premise-based facilities with numerous true blend seats where inbound and outbound calls can be taken and done at the same time. We utilize Premium Voice Over Internet Protocol (VOIP) to guarantee 100% voice quality. Redundant servers are put forward to ensure efficiency and prevent downtime. We offer Automated Voice Response (AVR), Interactive Voice Response (IVR), voice logger, voice recording, call accounting, and real-time monitoring of calls. We can email, page, fax, or chat with you to provide you with crucial information.
Our world class technology gives you a more flexible range of communication channels. We provide our clients with indefinite options for problem solving and information gathering through real-time monitoring and observation, therefore giving up to date results as asked by our clients. With the high-tech process we ensure up to date security protection of all information through protection firewalls, secure administration passwords and logins. |
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We Value Quality
We are the extension of your company so we put value on our customer management officers.
It is not only our technology which sets us ahead, it is also our people.
Since our agents greatly appreciate the value of constant advancement, we don’t achieve expectations, we exceed them. |
S O L U T I O N S
Our customer management produce that competitive edge that your company needs. We redefine the meaning of customer satisfaction and lower the cost of customer acquisition since we don’t just satisfy customers, we turn them into promoters. We developed an innovative design which maximizes our assets: high-calibre people, premise-based technology, and processes which invite repeat business. |
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